1. Acceptance of Terms
By accessing or using HeptaHub's services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree to these terms, please refrain from using our services.
2. Information We Collect
a. HeptaHub may collect data related to web and mobile application development and security services, provided by clients, including code, configurations, and project-related information.
b. This includes your name, email address, phone number, and any other information you provide when contacting us or using our services.
c. When utilizing our services for mobile app development and hosting, we may collect data related to app usage and website visits, including log data, IP addresses, browser types, and technical information.
d. We collect billing information, including payment details for annual payments, covering hosting, Google Console fees, domain name registration, and maintenance fees.
e. We collect client information necessary for applying for payment gateway activation, including business details, financial information, and any other data required by payment gateway providers. This information is collected solely for the purpose of facilitating secure payment processing for your business.
In some cases, we may collect sensitive personal information such as BVN, ID card details, and utility bills solely for identity verification and payment gateway activation. Strict security measures are implemented to protect this sensitive information and ensure its confidentiality.
3. How We Use Your Information
We may use your information for the following purposes:
To provide and maintain our services, including mobile app hosting and website management.
To communicate with you regarding your inquiries, requests, billing-related matters, and payment gateway activation.
To improve our services, optimize websites and applications, enhance security, and facilitate payment processing securely.
To comply with legal obligations, including tax reporting, financial record-keeping, and payment gateway provider requirements.
4. Data Security
HeptaHub is committed to safeguarding your data. We employ industry-standard security measures to protect your information, including sensitive personal information. Please refer to our Privacy Policy for more details.
5. Disclaimer
HeptaHub makes no guarantees regarding the accuracy or reliability of the information and services provided. We are not responsible for any damages resulting from the use of our services or reliance on the information.
6. Changes to Terms
HeptaHub reserves the right to modify these Terms and Conditions at any time. We will provide notice of significant changes through our website or other means. Continued use of our services constitutes acceptance of the revised terms.
7. Ownership and Access to Database and Code
You acknowledge and agree that when you use HeptaHub's services for web and mobile application development, you are entrusting us with access to your database and code for the purpose of providing the services. We respect your trust and take the security and confidentiality of your data seriously.
8. Limited Access
HeptaHub will have access to your database and code solely for the purpose of delivering the agreed-upon services. Code always remains our intellectual property. We maintain the right to access and modify the code to ensure compatibility with our services.
9. Interface Ownership
You retain ownership of the interface of your applications. The interface represents your unique branding and design preferences. However script always remains our intellectual property and will not be given out to our client.
10. Ownership of User's Database
As a client of HeptaHub, you are the sole owner of your user's database. We take your user's data privacy and security seriously and do not claim any ownership or rights over this database.
11. Requesting Database Records
a. Record Requests: Clients of HeptaHub have the right to request copies of their database records, subject to applicable legal and regulatory requirements.
b. Charges: Please note that charges may apply for providing database records. The specific fees associated with record requests will be communicated to the client upon making such a request.
12. Ownership of Domain Name
a. Domain Ownership: Clients of HeptaHub retain full ownership and control over their domain name(s). We acknowledge and respect your rights to your domain.
b. EPP Code Request: Clients may request the EPP code (Authorization Code) for their domain(s) at any time.
13. Password Management
a. Password Responsibility: Clients are responsible for the security of their accounts and services with third-party companies. HeptaHub may assist in managing and configuring these accounts on the client's behalf.
b. Password Changes: We strongly recommend that clients change their passwords for third-party services and accounts after we have completed our work. This practice is essential for maintaining the security of their accounts.